Privacy Policy

Effective Date: 9/25/24

Welcome to Level Up Quest, owned and operated by Mastermind Advisors, Inc. ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

When you sign up for our services, we may collect the following personal information:

• Name
• Email Address
• IRS PTIN Information
• Billing Information (processed securely through Thinkific)
• Course Enrollment and Completion Data

b. Automatically Collected Information

Our platform may automatically collect certain information about your device and usage, including:

• IP Address
• Cookies and Usage Data
• Browser Type and Version
• Operating System

c. User-Generated Content

Any content you post or upload in our community forums, workshops, or group sessions—including videos, recordings, reviews, and feedback—may be collected and used as described in this Privacy Policy.

2. How We Use Your Information

We use your personal information for the following purposes:

• Account Creation and Management: To register and manage your account on our platform.
• Service Delivery: To provide you with our online learning and training programs.
• Payment Processing: To process payments for our services through Thinkific.
• Communications: To send you administrative information, updates, and promotional materials about upcoming events and new courses.
• Operational Purposes: To track enrollments and manage billing by transferring data via Zapier to Google Sheets.
• Marketing and Promotions: To use user-generated content for marketing purposes.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing

Our processing of your personal information is based on:

• Consent: You consent to the processing of your personal information as described in this Privacy Policy by providing it to us.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating and improving our services.

4. Data Sharing and Disclosure

a. Third-Party Service Providers

We may share your information with third-party service providers for operational purposes:

• Thinkific: For platform hosting and payment processing.
• Zapier: To automate data transfer to Google Sheets.
• Google Sheets: For tracking course enrollments and billing.

b. Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

5. Data Retention

• We retain your personal information as long as your account is active and as necessary to provide you with our services.
• Upon request, we will delete your personal information within 30 days.

6. Your Rights and Choices

a. Access and Correction

• Access: You may request access to the personal information we hold about you by contacting us at [email protected].
• Correction: You can update your personal information through your account settings on Thinkific.

b. Marketing Communications

• Opt-Out: You may unsubscribe from promotional emails by following the instructions in those emails or by contacting us.

c. Content Usage

• By participating in our community and group workshops, you consent to the use of your content for marketing purposes.
• Opt-Out: If you wish to opt-out of your content being used for marketing, please contact us at [email protected].

7. Cookies and Tracking Technologies

• Use of Cookies: We use cookies and similar tracking technologies to enhance your experience.
• Managing Cookies: You can manage cookies through your browser settings.

8. Data Security

• We employ commercially reasonable security measures through Thinkific to protect your personal information.
• No method of transmission over the internet or electronic storage is completely secure; therefore, we cannot guarantee absolute security.

9. International Data Transfers

• Your information may be transferred to and maintained on servers located outside of your jurisdiction.
• By using our services, you consent to such transfers.

10. Third-Party Links

• Our services may contain links to third-party websites or services.
• We are not responsible for the content or privacy practices of these third parties.

11. Children's Privacy

• Our services are not intended for individuals under the age of 18.
• We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time.
• Changes are effective immediately upon posting on this page.
• We encourage you to review this Privacy Policy periodically.

13. Dispute Resolution

• Governing Law: This Privacy Policy is governed by the laws of the State of California.
• Arbitration: Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
• Venue: The arbitration shall take place in California.
• Finality: The decision of the arbitrator shall be final and binding.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Address: Mastermind Advisors, Inc., 107 S. B St. #300, San Mateo, CA 94401

Acknowledgment

By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to be bound by its terms.